Customer care

Refund policy

We want you to love your ValoraaBead piece. If something isn't right, here's what we can do.

Damaged, faulty or wrong item

If your order arrives damaged, faulty or isn't what you ordered, email us at valoraabead@gmail.com within 7 days of delivery. Please include your order number and clear photos of the piece and its packaging. Once we've checked it, we'll send a replacement or give you a full refund, and we cover any shipping.

Returns and exchanges for other reasons

Changed your mind? You can return or exchange a piece within 7 days of delivery, as long as it's unworn, in its original condition and in its original packaging. Email us first with your order number and we'll send you the return details. Return postage for change-of-mind returns is paid by you.

Items we can't take back

Made-to-order and personalised pieces, unless they arrive damaged, faulty or wrong
Pieces that have been worn, altered or damaged after delivery
Items sent back without contacting us first

How refunds are paid

Once your return reaches us and we've checked it, approved refunds go back to your original payment method within 5–7 business days. Your bank may take a few extra days to show it.

Cancellations

You can cancel an order before it ships by emailing us with your order number, and we'll refund you in full. Once an order has shipped, it can't be cancelled, but the return rules above apply.