Customer care

Privacy policy

Last updated: 24 October 2026

ValoraaBead ("we", "us", "our") runs this online store. This policy explains what personal information we collect when you visit our website, shop with us or contact us, how we use it, who we share it with and the choices you have. By using our website you agree to this policy.

Information we collect

Contact and delivery details: your name, email address, phone number and shipping and billing address, which you give us when you place an order or create an account.
Order details: the products you view, add to your bag, buy, return or exchange.
Payment details: payments are handled by our payment partners. We never see or store your full card or bank details.
Account details: your login, saved addresses and preferences, if you create an account.
Messages: what you write to us by email or through our contact form.
Device and usage information: your IP address, browser, device and how you use our website, collected through cookies and similar technologies.

How we use it

To process, pack and deliver your order, take payment and send you order and delivery updates.
To answer your questions and look after returns, exchanges and made-to-order requests.
To send you news about new pieces and offers, only if you've signed up. You can unsubscribe at any time using the link in our emails.
To keep our website secure, prevent fraud and improve how the website works.
To meet our legal, tax and accounting obligations.

Who we share it with

We share your information only with trusted service providers who help us run the store, and only as much as they need:

our e-commerce platform provider, which hosts our website and processes store data on our behalf;
payment processors, to take your payment securely;
courier partners, to deliver your order;
email, analytics and advertising tools, to send you updates you've asked for and to understand how our website is used.

We may also share information when the law requires it, to protect our rights or our customers, or as part of a sale or transfer of our business. We do not sell your personal information.

Cookies

We use cookies to keep items in your bag, remember your preferences, keep the website secure and understand how it's used. You can block or delete cookies in your browser settings, but parts of the website, such as the bag and checkout, may then not work properly.

Where your data is stored and how we protect it

Your information is stored securely by our service providers, whose servers may be outside India. We take reasonable steps to protect it, but no website or method of storage is completely secure.

How long we keep it

We keep your information only as long as we need it for the purposes above, for example to manage your orders and account, and to meet legal, tax and accounting requirements.

Your rights

Under India's Digital Personal Data Protection Act, 2023 and other applicable laws, you can ask us to access, correct, update or delete your personal information, withdraw consent you've given us, or raise a complaint. Email us at valoraabead@gmail.com and we'll respond as soon as possible. We may need to confirm your identity before we act on a request.